Filing a claim? We’ve got you covered.

You can submit a Claim by calling the Orange Door Storage Insurance Hotline toll-free at (877) 878-6730 and selecting Option 1. Representatives are available to take your Claim information and offer assistance 24 hours a day, seven days a week. You can also click on the link below for information on filing a Claim or to electronically file a Claim. You will be requested to provide documents evidencing ownership of items damaged or stolen.

Report a Claim

Watch the report a claim how-to video.

Learn what to expect after filing in this video.

You can request a status of your Claim or talk to your claims adjuster by calling the Orange Door Storage Insurance Hotline toll-free at (877) 878-6730 – Option 2.

You can also e-mail Claim questions or Claim documentation to storageclaims@sedgwickcms.com. Attachments of the following file types can be accepted: DOC, GIF, HTM, HTML, JPG, PDF, RTF, or TIF. The maximum size capacity is 25 megabytes per e-mail. To ensure a timely response, please include your Claim number in the subject line of the e-mail. At this time Sedgwick cannot accept documents via Dropbox™.

Initial Steps

• Secure your property and protect it from sustaining further damage.
• Notify your Public Storage property manager (especially if there is damage to the building).
• Report break-ins to local police in order to file a police report.

Report a Claim

• Report your Claim in one of two convenient ways:
  • Call the Orange Door Hotline toll-free at (877) 878-6730 and select Option 1 to report a Claim. One of our customer service representatives will take your Claim information and offer assistance, or
  • To report a Claim electronically, click on the link below to access the MySedgwick New Claim reporting site.
    • www.mysedgwick.com/newclaim.orangedoor
      You will be required to enter the following Client Access Code: Storage2
• It is helpful, when reporting your Claim by either method, to have the following information available:
  • Your personal contact information
  • Incident location information
  • Police report case number (if applicable)
  • Description of the loss
  • A list of property damaged in the incident
• Once the Claim is received by Sedgwick, you will be contacted within one to two business days by a handling examiner.

Inventory and Photograph Damages

• Make a list of what is damaged. Be sure to include as much detail as possible such as make, model, year purchased, purchase price, etc.
• It is always recommended to take photos of your damaged items in order to properly identify the item, and also document the damages.
• Do not dispose of your damaged items prior to properly documenting the damages.
• If your unit reflects damages by forced entry or water intrusion, it is a good idea to photograph those damages, as well.

The Process with Your Claims Examiner

• Your handling examiner will discuss additional information needed, such as photos showing the source of water or a police report.
• You will need to provide a statement to the handling examiner over the phone.
• Sedgwick will mail claim documents for you to complete and return.
• You can return your documents by mail to Sedgwick, P.O. Box 14514, Lexington, KY 40512-4514 or by e-mail to storageclaims@sedgwick.com.
• Sedgwick will verify the loss and determine if there is coverage under the policy.
• If it is a covered loss, Sedgwick will evaluate the damages once all the necessary documentation has been sent in. If it is not a covered loss, you will receive a letter of explanation that references the applicable policy language.
• You will be asked for information and materials to show that you owned and stored the property claimed. Your original receipts, photographs or owner’s manuals are examples that can be used to document your Claim.
• Once the damages have been evaluated, you will be notified by your handling examiner of the valuation amount.
• Sedgwick will send you a Contents Proof of Loss form to review and sign.
• Once that form is signed and sent back to Sedgwick, your claim payment will be issued. This usually is done within two days of receipt of the Proof of Loss form.
• Please note that all covered losses are subject to a $100 deductible, which will be deducted from the Claim. You will not be requested to make any payment to Sedgwick.
• Losses are settled promptly and fairly.

If you suffer a loss, Sedgwick will ask you for information and materials to show that you owned and stored the property claimed. Your original receipts, photographs or owner’s manuals can be used to document your Claim.

Some additional, non-exhaustive, examples of Proof of Ownership are bank records, financial records, credit card records, reprinted store receipts, owners’ manuals, warranty papers, remote controls, repair invoices and any photos you may have.

Keep these items at home or at work and not in the storage space.

When you purchase insurance from us, in the case of a Claim, you are responsible for the first $100 of any loss. This is your deductible. The insurance company will compensate you, based on the Terms and Conditions, for any amount above this $100 deductible. You will not be requested to make any payment to Sedgwick, the claims administrator.